Certified Agile Service Manager (CASM)®
Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes
2021-09-18- 2021-09-19 09:00 – 17:30 Germany, CEST Krishna Kumar
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.