Certified Agile Service Manager (CASM)®


Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes

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This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.



Course Content

  • CDEF Concepts
  • Agile practices
  • Relationships between CD, Waterfall, Agile, ITIL, and DevOps
  • CDEF Culture
  • Design Practices for Continuous Delivery
  • Continuous Integration
  • Continuous Testing
  • Continuous Delivery and Deployment
  • Continuous Monitoring
  • CDEF Infrastructure and Tools
  • Security Assurance
  • Exam Preparations, requirements, sample exam review

Learning Objectives

After attending the class, attendees should be able to:

  • The importance, practices, and transformation of a DevOps collaborative culture

  • Design practices, such as modular design and microservices

  • Continuous Integration (Cl), such as version control, builds, and remediation
    Tenets and best practices of Continuous Testing (CT)

  • Continuous Delivery and Deployment (CD): packaging, containers, and release

  • Continuous Monitoring (CM): monitoring and analysis infrastructure, process, and apps
    Infrastructure and tools: frameworks, tools, and infrastructure as code

  • Understand Security Assurance: DevSecOps, real life scenarios


The following individuals will benefit from this course:

  • Build Engineers
  • Enterprise Architects
  • IT Managers
  • Maintenance and Support Staff
  • Operational and Infrastructure Teams
  • Project Managers
  • QA Managers
  • Release Managers and Engineers
  • Software Developers
  • Security Professionals
  • Testers


The class registration includes:

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Digital Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools, and techniques
  • Access to additional sources of information and communities


Attendees who pass the certification exam will receive:

  • Certified DevOps Continuous Delivery Ecosystem Foundation (CDEF)  certificate governed and maintained by DevOps institute
  • Continuous Delivery Ecosystem Foundation (CDEF) digital badge to promote the accomplishment online.
  • Access to Meetup groups and events that provide connections to other certified DevOps professionals
  • A variety of learning resources to support certified professionals during their DevOps journey


Our trainers are all practitioners of DevOps who have been working with organizations accelerating their agility journey using DevOps. In these DevOps classes, we complement the course slides by sharing our implementation experience. Our team prides itself on imparting practical knowledge full of takeaways. 
Should you wish to continue your DevOps journey post the class, the team at Value Glide is able to support your organization as an implementation partner.

Please see the “Team Page” know more about our Instructors

Team Page



Why Value Glide?

Our Instructors are all practitioners of agility who have been working with organizations accelerating their agility journey using DevOps. In a Value Glide DevOps class, we compliment the course slides by sharing our implementation experience. Our team prides itself on imparting practical knowledge full of takeaways. 

We use Zoom, Miro for better video conferencing and activities experience for participants


Amazon Gift cards for our participants as ‘Referral Thank You’
* Invite your friends and colleagues to register for any of our courses.
* Email us and receive your gift card after they register.


Register for another course with us and get an additional 20% discount!!

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