Certified Agile Process Owner (CAPO)®
Learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles
2021-09-11- 2021-09-12 09:00 – 17:30 New Delhi, IST Krishna Kumar
This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management.
A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.